FAQ

Why is VoiP better than traditional phone service?

Hosted VoIP provides flexibility for users to connect most anywhere broadband connectivity is available and eliminates costly on-site server and gateway hardware.

What features does Appalachian Connect offer? What makes us unique?

Appalachian Connect provides best in class quality service and outstanding features at an amazingly affordable price. We are unique in our willingness to help you manage your Internet connection to ensure that it delivers the highest quality Voice over IP. We also support the latest in superior audio reproduction with HD Voice technology enabled Hosted PBX servers as well as a popular selection of high quality SIP telephones with HD Voice capability.

Appalachian Connect service includes:

Truly Unlimited Local & Long Distance Calling
Mobile Phone Integration
Automated Attendant
Voicemail
Electronic Faxing
Short Message Service (SMS)
Multimedia Messaging Service (MMS)
Virtually Unlimited Call Capacity
Work From Home
Automatic Call Distribution
Virtual Telephone Numbers from Most Anywhere in the United States and Around the World
Disaster Recovery Call Routing
Call Recording Option
Automatic Failover To Wireless Service Provider Option in the Event of a Network Outage

Do I have to buy the equipment? Can I rent?

Since the service is hosted, the only on-site equipment needed are Ethernet switches for phones to connect, VoIP phones, ATA (analog telephone adapter for faxes, etc.). All can be purchased out right, or rented, and are under warranty as long as you have the service.

How much can I really save?

Using your broadband network to deliver Appalachian Connect service eliminates the need for phone lines, while delivering greater flexibility for users to move around. By eliminating on-site server hardware, costly maintenance and support costs are eliminated.

Can Appalachian Connect help me manage remote office workers and employees in the field?

Appalachian Connect service can seamlessly bring together remote offices, workers and employees in the field and make sure you never miss calls by delivering to multiple devices.

Who do I contact for service?

Appalachian Connect is an authorized dealer of HostMy Hosted PBX and VoIP services.

Have more questions?